Thanks for shopping at beletras.

We maintain high quality control standards to ensure all products are shipped in perfect condition. If you are unsatisfied with your order, we are happy to help and find a resolution.

By making a purchase, you agree to the terms outlined below.

1. Order Returns

All return or exchange requests must be initiated within 14 days of the delivery date. Requests after this period may not be accepted.

Non‑returnable / non‑exchangeable items (strictly):

  • Clearance items
  • Gift cards

Acceptable return conditions:

  • Items must be in original condition (all tags attached, original packaging).
  • Items must be unworn, unwashed, unstained, free of fake tan, makeup, perfume, or deodorant marks.

Our return team reserves the right to refuse items that do not meet these conditions.

Return shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable, insured shipping method.
  • Once your return is approved, our customer service will provide the return address. We are not responsible for lost, stolen, or undelivered return parcels.

2. Defective or Incorrect Items

  • Must be reported within 48 hours of delivery.
  • We will provide a free replacement. If the item is out of stock, a store credit will be issued.
  • When contacting us, please include photos of the defective/wrong item, the packing slip, and packaging to expedite processing.

3. Fit or Color Issues Caused by Us

  • We will send a replacement at no cost to you.
  • However, refunds are not given for size mismatch or personal preference.
  • If you chose the wrong size, we cannot offer a free exchange.
  • You pay return shipping. After we receive the return, we will reship and charge a 50% restocking/exchange fee.
  • Shipping fees are non‑refundable after shipment.
  • Given high return costs, we may offer a discount on a new order instead.

Size information:

  • Please check each product’s detailed measurements carefully (manual measurement may have 2‑3 cm variance).

4. Order Cancellations and Amendments Before Shipment

  • Requests must be sent to [email protected] within 48 hours of placing the order.
  • Cancellation fee: 6% + $0.30 processing fee charged by the payment gateway (or you may opt for a full store credit instead).
  • Once the order is processed, we cannot change delivery details or cancel it.

5. After Shipment – Tracking and Liability

  • We are not responsible for packages once shipped, but we will assist with tracking.

Delivered status:

  • If tracking shows “Delivered”, we cannot accept “Not Received” refund claims. Please file a claim with your local post office.

Undelivered / returned due to customer error (wrong/incomplete address, failure to pick up):

  • The package may be destroyed by the carrier, not returned to us.
  • Shipping costs are non‑refundable.
  • If you still want the items, you may pay re‑shipping fees based on weight.
  • Note: “Return to sender” in tracking usually means return to a local facility, Some facilities may offer re‑delivery for a fee; others may destroy the package.

Missing packages:

  • If not delivered within 60 days, contact us. We will investigate with the carrier and reship or refund if the package is confirmed lost.

6. Refunds

  • Refunds are issued as store credit (E‑Gift Card from beletras) or to your original payment method (processing fees deducted).
  • All after‑sale issues (defective, incorrect, damaged, missing) must be reported within 48 hours of delivery to [email protected].
  • General returns must comply with the 14‑day window stated above.

7. European Union (EU) Customers

  • EU customers may return items within 14 days of receiving the final item and may cancel before order fulfillment.
  • Requests can be submitted via your customer account on our website.
  • Customers bear return shipping costs unless otherwise required by law.

We are always here to help. Please contact us with any questions – we want you to have a happy shopping experience at beletras.